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Shipping & Returns

Shipping is Included!

Shipping Cost - Standard ground shipping service to nearly any address within the lower 48  United States is included in our pricing.   Contact us if you have a restricted or remote address not accessible or serviced by ground shipment carriers like United Parcel Service (UPS).  For international orders you may set up an account with Bongo International who will provide you with a US ship-to address.  Bongo will also quote the cost of forwarding product to you. 

How long will it take to get my order?

Lead Time - Most of our mirror frames will ship within 10 business days via UPS Ground Service.  The day your order ships you will receive a shipment notice email from us identifying the carrier as well as a tracking number.  Most shipments will arrive within 3 days of shipping.  Mountain and West Coast states will normally arrive within 5 to 7 days after they are shipped.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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